LIFETIME WARRANTY
Starfix Windshield Repair offers lifetime warranty that covers its glass replacement service against defects in material and/or workmanship and water leak for as long as you own or lease the vehicle.
TO QUALIFY
You must notify us within 30 days of discovering the defect. We are not responsible for any damage that results from your delay in notifying us within 30 days of discovering the defect.
Starfix Windshield Repair must be given the opportunity to inspect the vehicle damage prior to the approval of any warranty claim.
This warranty is not transferable to another owner/lessor.
No other warranty, neither express nor implied, applies.
OUR PROCESS, CUSTOMER SATISFACTION
During the windshield repair process, the technician injects special resin into the damaged part of the glass.
Best results are obtained when,
- the damage is recent
- the point of impact is small
- the cracks around the damaged area are small, and
- there is no moisture or other foreign matter in the damaged area.
Our state wide lifetime warranty covers the repaired portion of the windshield against continued cracking and warrants that the repair will pass any state vehicle inspection.
More damage and/or customer satisfaction
If more damage from the point of repair does occur, or if you are dissatisfied with the repair for any reason, we will credit the cost of your repair toward a replacement performed by Starfix Windshield Repair.
If your insurance company paid for the repair, the insurance company may receive credit and you may still be responsible for any deductible if you choose to replace the windshield. This warranty applies for as long as you own or lease the vehicle and is not transferable. No other warranty, neither express nor implied, applies.
DISCLAIMER
In some cases, through no fault of the repair technician, during the repair process the damaged area may become larger and require a windshield replacement. These instances are not covered by the warranty and Starfix Windshield Repair is not responsible for the cost of the windshield replacement or any additional damage.
RECALIBRATION
When we perform a recalibration:
It is guaranteed for 30 days after recalibration or until the next recalibration event, whichever occurs first. A recalibration event is defined by your vehicle manufacturer and includes things such as: a vehicle collision, windshield replacement, disconnecting or removal of the camera, the 12V car battery becomes faulty and it is unable to sustain the required voltage supply to the car’s computer and vehicle re-alignment.
Please refer to your owner’s manual if you experience a recalibration event.
You should not rely on your advanced safety systems until recalibration is performed by a qualified recalibration specialist. The advanced safety system is not intended to replace safe driving. Note that any modifications to your vehicle from its original specifications may cause your advanced safety systems not to function as intended.
Please drive carefully at all times
Advanced Safety Systems are not a replacement for safe driving. You are responsible for the safe operation of your vehicle.
EXCLUSIONS
Starfix Windshield Repair is not responsible for any damage to the vehicle that existed prior to service.
In some cases, we may not discover all damages to the vehicle (like scratches if the vehicle is not fully dry) . Rust or other damage to the pinch weld or frame that prevents safe installation could only be discovered after the glass has been removed. In these instances, prior to any installation, you are responsible for all costs of repairing the damage or rust including the cost of transporting your vehicle to and from a qualified body shop but only if necessary. Most of the times a correction of the problem can be rectified on the spot.
Damage not resulting from defective workmanship or materials is expressly excluded from coverage under this warranty
IN NO EVENT SHALL STARFIX WINDSHIELD REPAIR, ITS PARENT AND/OR AFFILIATE COMPANIES, BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES ASSOCIATED WITH THE REPAIR OR REPLACEMENT OF YOUR GLASS.
If you live in a state that does not allow exclusion of incidental or consequential damages, this warranty exclusion may not apply to you
This warranty gives you specific legal rights; you may also have other rights, which vary from state to state.
For further help contact:
If you have questions about your service or want to submit a warranty claim, you can:
• Email our Customer Care at starfix@nc.rr.com
• Call/text us at 1-919-274-7164